Thank you for visiting and shopping at Lerms Customs
Domestic Shipping Policy
Shipment processing time
Most orders are processed within 3–5 business days of receipt. Orders are not processed on holidays. Some products are made when ordered and will be noted in product descriptions of estimated handling times.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
We typically ship with USPS & UPS but sometimes use FEDEX. If you need a specific service please contact us
Overnight delivery is available for orders please contact us
Shipment to P.O. boxes or APO/FPO addresses
Lerms Customs ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
Customs, Duties, and Taxes
Lerms Customs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Lerms Customs is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Do not hesitate to contact as because we understand how difficult a lost or damaged product can be and we are here to help in any way possible
International Shipping Policy
We ship anywhere outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Lerms Customs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call (928)219-2563
- Or alert us at LermsCustoms@hotmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.